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Everything you need to know
Co-operatives are founded on the principle of democratic membership where members own the business and share in the profits.
As a member of Midcounties we want you to share in our values and be rewarded for your custom and your loyalty.
Your membership card offers you the opportunity to earn membership points when you trade with us.
These points are then converted into a Share of the Profits,
the value of which is approved by our members at our members’ meetings.
you are also now a member of an organisation which places great importance on supporting our local communities,
one that is driven by a set of strong ethical values.
Where and how can I earn points
? The Midcounties Co-operative trades mainly in Oxfordshire,
but we also have a national trading presence through some of our businesses.
Points can be earned at all Midcounties outlets and services.
www.midcounties.coop You can also earn points with other co-operative societies nationally that display the membership sticker (shown below).
Points earned with other co-operatives will not show up in your points total either online or at the bottom of your till receipt,
but they will appear on your statement when you receive you Share of the Profits payment.
Some other societies may calculate their Share of the Profits at different times to us,
due to different accounting years and dates of AGMs.
your points will be transferred to us when that society sends out its Share of the Profits and will be paid to you in the following Midcounties pay out.
? Take your card with you when you shop and present it when paying.
Membership Points Minimum spend of £2 & then rewarded 1 point for £1 spent (Fuel 1 point for every £10 spent) 1 point for every £10 spent Minimum spend of £2 & then rewarded 1 point for £1 spent on non-prescription goods 1 point for every £1 spent excluding disbursements 1 point for every £2 spent 1 point for every £1 spent excluding government funded sessions
Rates applicable from 24th January 2016.
The points you receive from shopping at a different society may not be at the same rate as what The Midcounties Co-operative is currently offering.
you will be able to see the points accumulated with other societies and how much these are worth.
If you shop at a store operated by another co-operative society although you may receive points for these transactions,
the value of these points will not be known until the society declares their points value at their AGM.
you may not receive anything from us.
ethical values or supplier contracts prevent us from awarding point: A full list of exclusions can be found by visiting www.midcounties.coop/Membership/Terms-and-Conditions/ 3
What rewards do I receive
? We send out a Share of the Profits proportionate to the amount you have spent during the financial year,
and at a frequency as determined by the Board of Directors.
which you can find out more about below.
If you have not earned enough points to qualify for a statement and vouchers,
the points will be carried forward to the next voucher run.
so the more you trade with Midcounties,
the greater your Share of the Profits will be.
What is the qualifying period for Share of the Profits
? The Share of the Profits payment relates to all points earned within businesses operated by The Midcounties Co-operative during the entire financial year.
but at the rate of the other society Share of the Profits payment.
? If you have chosen to receive your Share of the Profits in the form of vouchers,
these are sent to you by post.
You can also opt out for your share to be paid directly into your share account (see page 5 for more information) or as a credit towards your energy bill if you are a Co-operative Energy customer,
Either register online at www.midcounties.coop where you can choose your payment method or use the change of details form at the end of the booklet.
Where and when can I use my vouchers
? You can use your vouchers in any of the outlets displaying the membership sticker,
where they can be redeemed or exchanged for cash* (*Not all societies offer the exchange for cash.
and may choose up to three of our supported charities.
which distributes grants to local community projects and organisations.
To change your payment method for your Share of the Profits,
please use the change of details form at the end of this booklet.
? The points value to be paid out in Share of the Profits is voted on and declared at the Annual General Meeting and democratically accepted by our membership.
The points value is based on how we are performing as a Society in terms of profit,
as well as the total number of points to be awarded to members during the relevant qualifying period.
Share Account and Development Share Bonds Membership share account A share account is opened for you when you join the Society where your £1 share isinvested.
This £1 is then reclaimed from your first Share of the Profits once you have earned enough points.
A member is now able to invest up to £100,000 into a share account,
including the initial £1 share investment.
For current interest rates and further details please call the Membership Hotline on 0800 435 902 or visit our website www.midcounties.coop To invest into your share account you will need a share passbook.
please call the membership team on 0800 435 902 To invest in your membership share account.
To withdraw from your Membership Share Account: There are three ways you can access the funds in your Membership Share Account: 1.
Payment by electronic bank transfer BACS.
Funds will be received into the member’s bank account 3-5 working days after processing date.
Payment by electronic bank transfer CHAPS.
There is a charge of £15 made for this service which will be taken from your share account balance.
Please note: • We will always require your share passbook to be forwarded to us with all transaction requests so it can be updated and returned to you • No payments can be made to a third party • Cash withdrawals can not be made
or you can email: [email protected] or call Freephone: 0800 435 902 and we will post your requirements out to you.
Introducing Development Share Bonds For information on making longer term investments known as Development Share Bonds please call 0800 435 902.
A Development Share Bond will attract a higher rate of interest than your Share Account.
Unlike banks and building societies,
The Midcounties Co-operative is not authorised by the Financial Services Authority (FSA) under the Financial Services and Markets Act.
any investment you make in The Midcounties Co-operative is not protected by the Financial Services Compensation Scheme or subject to prudential supervision by the FSA
The Midcounties Co-operative abides by a code of practice which requires it to provide a statement to its shareholders of the nature of their investment and any change affecting it.
The position you occupy as a shareholder of The Midcounties Co-operative is no different from that of a shareholder in any other corporate body in the sense that,
if The Midcounties Co-operative fails,
or any of your investment returned to you.
Your investment is withdrawable without penalty at the discretion of the Board of Directors.
Unzip 1,000s of offers and discounts for high street and online retailers Register today to start making some fantastic savings www.memberxtras.coop
Support for local schools,
charities and community groups is provided through a number of different programmes including our colleague volunteering scheme,
community funding and longer term project work.
as is being a responsible Society.
Throughout the year we promote our values with in-store campaigns and we want every member to be able to take part.
to promoting ethical trading and defending the environment we know you care too and together we can make a difference
! Look out for posters on the membership notice board in your local store on up coming events and activities that you can get involved with,
or view our calendar of events on our website.
If you want to know more about our social responsibility commitments and how we measure ourselves as a business,
you can read the Social Responsibility Report on our website,
or order a printed copy by calling our Membership Hotline.
Have your say
! As a member you also have the unique opportunity to play an important part in the running of The Midcounties Co-operative.
not only in Midcounties elections for the Board of Directors but also at our AGM and half yearly meetings.
where you can debate with other members and see real democracy in action.
The Committee plays a vital role in representing members from grass roots right through to decisions made in conjunction with the Board of Directors.
The Committee works to develop forward thinking and interactive ideas on Membership Strategy including exciting methods of promoting membership benefits and developing member engagement opportunities.
For further details and criteria about standing for election or information about the governance of Midcounties please visit www.midcounties.coop
The Midcounties Co-operative will hold certain information about you.
communication with The Midcounties etc.
We use your ‘membership’ information to administer your share account,
membership record and to provide you with the membership services and benefits that you are entitled to.
Also our businesses use your ‘customer’ information to help them develop their businesses and to keep you informed of special offers,
unless we are required to do so for the purpose of providing your membership benefits,
they may contact you with details and offers for goods or services which they believe will be of interest to you.
We may also send you information on goods and services from other co-operatives that we think maybe of interest to you.
we strive to keep the information we hold about you safe and secure so that no-one else can access it.
you have certain rights in relation to the information we hold about you.
you can obtain a copy of this information,
and you can ask us to stop using your information in certain ways
and enquire about other matters concerning data protection,
please write to: The Secretary,
Warwick CV34 6DA Important Terms and conditions relating to your membership card 1.
A membership card is issued subject to the member agreeing to the full terms and conditions of The Midcounties* 3.
When your membership is accepted £1 is added to your share ledger balance and £1 is then deducted from the first share of the profits payment you receive.
who may withdraw the card at any time.
The card is valid in outlets operated by the Society and those of other businesses as part of the Affinity Scheme.
Details of outlets and businesses included in the scheme can be found within the full terms and conditions*.
Details of products and services included in the scheme can be found on the website*.
A Share of the Profits may be paid and the points rate is dependent on The Midcounties Co-operative profits once the Society’s full year accounts have been finalised and approved by members.
The card can only be used for purchases by and for the individual member and for his/her immediate,
The card is not a loyalty card,
payment card or cheque guarantee card.
replacement cards are available from The Co-operative Membership,
The Midcounties Co-operative Limited,
the Membership Hotline on 0800 435 902
or via email at: [email protected] coop.
An administrative charge may apply for replacement cards.
We may monitor or record phone calls for security purposes and to improve the quality of our services to you.
Expired share of the profits vouchers will not be replaced.
the points can be added retrospectively within 28 days as long as receipts are provided.
*Full Terms and Conditions can be found by visiting www.midcounties.coop or a copy requested by calling 0800 435 902.
? You can get in touch with us by calling our Membership Hotline on 0800 435 902,
emailing us at [email protected] or through the below postal address: The Midcounties Co-operative Co-operative House,
? To change your address you will need to let us know by email,
we may require written authorisation by post.
What do I do if my card is lost or stolen
? Please get in touch with us using one of the contact methods above so that we can issue a replacement card to you.
Can I request a second card for my partner
we can issue a second card linked to the same account.
as this card holder will not be a member in their own right,
they will hold no democratic rights of their own.
How do I register for online access to my account
? You can do this by visiting the Society’s homepage www.midcounties.coop and clicking Already a member and then log in.
Register now to receive your first automated password needed to log in.
For all other membership enquiries please contact the Membership team.
Change of payment options If you would like to change the way your share of the profits is paid in future,
log on to www.midcounties.coop/members (you will need to register for access) or complete your details below,
sign and return this section to the address overleaf.
I would like my share of the profits to be (tick one box below): The full amount received in vouchers Paid directly into my share account Credited directly to my Co-operative Energy bill The full amount donated to charity Half the amount recieved in vouchers/Half donated to charity Charity (tick up to three boxes)
? You can view your personal details online at: www.midcounties.coop/members (you will need to register for access) To change these details email: [email protected] Or complete your details below,
sign and return this section to: Member Services,
Postcode: Telephone: Email: This is a change of: (tick appropriate boxes) My address Telephone number or email address My name (please enclose official documentation*) Signature: